Returns & Exchanges
At OluKai, we stand by the quality of our footwear and offer a 30-day return policy for items in new, unworn condition. Whether you need a different size or a different style, we make the process simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return or exchange.
Print Your Label
Select your reason for return and download your prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Footwear
Place your unworn items in their original packaging and secure the prepaid label to the outside of the shipping box.
Drop Off and Track
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing